Florajet and MONEXT – An efficient and reliable mobile payment solution

a store filled with lots of different types of flowers

Background and challenges

Founded in 1992, Florajet is the leading French floristry network, boasting more than 4,500 members and catering for more than 120 countries. The company has successfully combined traditional craftmanship and technological innovation to provide its customers with a unique experience, while supporting a local and sustainable approach.

In a highly competitive sector with growing demand for mobile payment solutions, Florajet was looking for a reliable partner to assist its digital transformation and optimise its customers’ payment experience.

MONEXT’s solution

MONEXT was selected by Florajet to process all of its on-line payments. This solution ensures efficient management of payment flow acquisitions and offers quick and easy onboarding.

MONEXT’s teams assisted Florajet from the outset, taking the time to listen and understand its specific requirements. Through an in-depth analysis of its business, MONEXT could provide valuable advice, particularly regarding anti-fraud measures, in order to guarantee secure transactions.

The functionalities rolled out include Apple Pay, which accounted for 14% of sales volumes. This enabled Florajet to adapt to new consumer expectations, particularly when it comes to mobile payments. Florajet also valued the responsiveness of the support team which ensured optimum service quality both for the company and its customers.

Results

59 %

59% of sales via mobile phones, which attests to consumers’ increasing preference for mobile payments.

14 %

14% of the transaction volume completed via Apple Pay, i.e. 13.96% of Florajet’s turnover, a key indicator that customers have successfully adopted mobile payments.

93,48 %

A success rate of 93.48%, ensuring reliable payments and customer satisfaction.

In short

We were looking for a reliable payment partner who could provide fast support for mobile payments (e.g. Apple Pay). We decided to work with MONEXT as its platform is known to be robust and easy to integrate. A team of experts we could rely on, who know how to anticipate our needs, advise us on innovative market solutions and roll them out quickly. The responsiveness and quality of the solutions provided by the support team really impressed us, particularly for anti-fraud measures. We are delighted that the teams listen to us and are attentive in their advice. Today we can see an improved acceptance rate and a platform that has kept its promise of robustness.

Mélanie BREMOND,, E-commerce Manager at Florajet

This partnership highlights the importance of working with a reliable payment partner that supports companies’ digital transformations. Florajet was able to provide a seamless and secure customer experience, while optimising its mobile sales and building customer loyalty.

At MONEXT, we understand that each transaction counts and we are committed to providing tailored solutions that support our partners’ growth and innovation, while focusing on security and the user experience.

Florajet

As the leading florist network in France, Florajet was looking for a reliable payment partner capable of quickly supporting them with mobile payment solutions.

Sector
Retail
Solutions
Online payment
Online payment

NO CONTACTLESS WITH MONEXT

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