Travel
& Tourism

The tourism sector requires payment solutions that optimise payment flows, improve customer satisfaction and manage large basket amounts.  

✅ Card payments: 

• Bank cards (Visa, Mastercard, Amex) – used for most on-line bookings. 
• Virtual cards: To reassure the most hesitant customers and encourage them to finalise purchases.  

✅ Local and alternative payments: 

• Mobile payments (Apple Pay, Google Pay) for seamless mobile booking and purchase experiences. 
• Payment links to settle bookings made by telephone or in a travel agency and to give customers access to alternative payment methods to card payments, and in addition 3DSecure protection. 
• Local payment methods for any foreign customers (such as Ideal, Klarna, Bizum, Wechatpay, etc.). 
• "Buy Now Pay Later" (BNPL) solutions such as Klarna and Floa which encourage customers to finalise purchases for large amounts, which are common in the travel and tourism sector.

An optimised payment process provides a key competitive edge for travel companies. 

Major improvements to the customer experience: 

✔ Seamless and swift payments: Reducing the number of steps and facilitating payments significantly reduces the number of abandoned baskets (bookings). 
✔ Payment methods suited to local markets: Accepting local payments to improve the conversion rate. 
✔ Payment in instalments: Increasing the average basket size by offering potential customers greater flexibility. 
✔ Automated payment reconciliation: Fewer accounting errors and improved transaction traceability. 
✔ Secure payment links: Enables travel agencies to offer easy instant payments, particularly for bookings initiated by telephone. 

A well thought-out payment infrastructure improves customer satisfaction by making the payment process more fluid and secure. 

The payment solution selected depends on the specific needs of travel companies, travel agencies and tourism operators. 

Key criteria when selecting an appropriate and effective payment solution: 

✔ Adaptability to local payments: Accepting travellers’ preferred payment methods. 
✔ Seamless integration with the payment infrastructure: Compatible with booking platforms and accounting ERPs. 
✔ Optimisation of payment flows: Reduced processing times and improved transaction management. 
✔ Automated payment reconciliation: Facilitates accounting and dispute management. 
✔ An improved user experience: Seamless and frictionless payments to maximise the conversion rate.